Returns & Exchanges

At Charlotte’s Web, we stand behind our CBD and botanical products with a 30-day satisfaction guarantee to ensure you find the right wellness routine for your needs. If you are not completely satisfied with your purchase, we offer a straightforward return process for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team within 30 days of your delivery date to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.

• 2.
  Prepare the Package

  Securely pack the item in its original packaging, ensuring the product is safely stored to prevent damage during transit, and include your original packing slip.

• 3.
  Ship the Product

  Affix the provided prepaid label to your package and drop it off at any authorized shipping carrier location to be sent back to our quality control facility.

• 4.
  Receive Refund or Exchange

  Once our team receives and inspects your return, we will process your refund to the original payment method or ship out your requested exchange within 5-7 business days.